Introduction and Acceptance of our Refund Policy



Business 2 Business (B2B) Contracts


Trusted Xperts Limited provides Business to Business (B2B) commercial services to Trusted Xperts Partners and they can pay for such services online e.g. Partnership fees on an annual or monthly basis. Therefore B2B transactions on our website are outside of the Consumer Contracts Regulations – which came into force in the UK in June 2014 – and apply when consumers not businesses make purchases.

Trusted Xperts Limited complies with the Electronic Commerce (EC Directive) Regulations 2002 and the Sale of Goods Act & Supply of Goods and Services Act. Prior to payment, our B2B Trusted Xperts Partners will be provided with a Contract that provides the full specification of the relationship with us as a Trusted Xperts Partner, what we give you as a TX Partner and the details of the cost and what the payment and cancellation terms are.

Trusted Xperts Partners will only be requested to apply a payment online or by BACS to us once they have read and signed the Contract between us. We never request payment prior to receiving a signed Contract. A Trusted Xperts Partner would therefore be classified as a B2B customer and because of this - the relationship with Trusted Xperts Limited falls outside of the Consumer Contracts Regulation.

Having signed the Contract and having made the payment in full or the first monthly payment over the 12 month period, and in the unlikely event you should wish to cancel the order, you should contact us immediately.

We do not provide refunds within 30 days purely based on the fact you have made an online electronic payment via credit or debit card on our website - such a situation would be applicable criteria under the Consumer Contracts Regulations only.


Business 2 Consumer (B2C) Contracts


Trusted Xperts Limited does not currently provide any service to consumers that can be paid for online or indirectly. Therefore as we do not sell anything to consumers we fall outside of the Consumer Contracts Regulations.


General Information


If you have questions regarding our Refund Policy, please contact Trusted Xperts Limited via our Contact Page or if you prefer you can write to us at the following address: Trusted Xperts Limited, 4 Factory Road, Newport, Gwent, NP20 5FA, Wales, United Kingdom. If you prefer, we can be contacted on 0333 444 5 800.

Trusted Xperts Limited is a registered company with the Information Commissioners Office, and is licensed to handle Personal Information. We are compliant with the General Data Protection Regulation. Please view our Privacy Policy or our Terms of Use for further information.

Refund Policy update: 22-Jan-2019 02:56 PM

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